Return portal is not accessible

The return portal is disabled and not accessible at this time.

Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of date of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn with no signs of marks or smells
  • In the original packaging

Face masks, Free gifts or promotional items are not returnable!

Are there any charges for return?

  • Original shipping charges are non-refundable
  • Returns charges will automatically be deducted from your refund.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.